Privacy Policy for zestario.com

Learn how we respect and protect your information as you use our site.

Introduction to privacy practices

zestario is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs).

This policy details what data we collect, how we use it, your rights, and our safeguarding measures.

What information we collect

We gather data when you contact us or use our services. This includes personal details you submit and usage data collected automatically.

Information you provide directly

• Name, email address, and phone number provided through contact forms
• Details shared in consultation requests
• Messages you send via feedback forms
• Preferred consultation topics or session times
• Other information you choose to provide

Information collected automatically

• Device and browser type, IP address, and visit date/time
• Site usage data such as navigation paths and page interactions
• Basic location based on IP for analytics purposes
• Cookie usage to store session preferences
• Anonymous technical data to improve website performance

How your data is used

We use collected information to manage consultations, respond to your questions, and improve your overall site experience.

• Responding to enquiries and providing requested services
• Customising recommendations during consultations
• Sending important information about appointments
• Analysing anonymous website trends and feedback
• Managing technical site operations securely
• Meeting legal obligations under Australian law
• Internal audit, QA, and data integrity checks

Our commitment: We never sell your personal information and keep all collected data strictly confidential under Australian law.

When we share your information

Your data is not shared except with trusted partners required to support our services, or as required by law.

Service provider arrangements

We contract reliable providers for email, hosting, or analytics, always bound by data privacy agreements.

Legal requirements

We may share data if responding to lawful requests or regulatory obligations.

Use of anonymous data

Aggregated statistics are used solely for site improvements and reporting.

Your data rights and choices

You may request access, correction, deletion, or confidentiality regarding your data at any time.

• Request a copy of your collected information.
• Request correction of inaccurate personal data.
• Request erasure of your personal data records.
• Request your data in a standard transferable format.
• Request restriction of use or object to direct communications.
• Restrict processing in some circumstances, subject to Australian law.

Security and protection measures

We use technical security controls, staff training, and restricted access to protect your data.

Technical safeguards in place

• Secured website protocols, including encryption
• Firewall protection and malware prevention
• Regular technical audits and vulnerability scans
• Automated monitoring of unusual access attempts

Organizational procedures and staff training

• Regular staff privacy training and guidance
• Policies restricting unnecessary data access
• Processes for handling potential incidents or data breaches
• Verification protocols for requests and identity checks

How long data is kept

We only keep your information as long as necessary for its purpose and legal compliance.

• Kept while account or consultations remain active.
• Retained as needed for analytical review purposes.
• Stored while awaiting resolution or support follow-up.
• Retained per legal record-keeping requirements.
• Kept for shortest periods, with opt-out options always.

After these periods, data is safely deleted or anonymised.

Cross-border data transfers

If data is processed outside Australia, we ensure equivalent data protection safeguards are applied.

• Transfers allowed only with privacy obligations met.
• Encryption used for data transfer whenever possible.
• Contracted providers must follow security requirements.
• Location details provided on request where feasible.

Cookies and online tracking

Cookies help save your settings and track site use for performance; see our Cookie Policy for full details.

Cookie types and choices available

• Operate core site functions and protect logins.
• Track analytics for content optimisation.
• Store user preferences on devices.
• Enable features such as language selection.

Adjust settings at any time through your browser.

Updates to this policy

We may update this policy to reflect changes in law or site practices; you will always find the latest version here.

• Material changes announced on the website
• Old versions retained for your reference
• Check policy date for current version
• Continued use means acceptance of changes

Check this page regularly for policy updates.

How to contact us about privacy

Enquiries and privacy requests are handled by our support team in Australia.

zestario

Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia

Phone: +61333049069

Email: content@zestario.com

Last updated: October 5, 2025

Effective date: October 5, 2025